Thota, Shashank. “A Secure Multi-Tenant AI Framework for Enterprise CRM Automation on Salesforce Cloud Platforms”. International Journal of Emerging Trends in Computer Science and Information Technology 6, no. 2 (May 15, 2025): 106–114. Accessed November 11, 2026. https://ijetcsit.com/index.php/ijetcsit/article/view/34.